The window doesn't open when I plug a card in
Check System Settings ▸ General ▸ Login Items for a PitStop entry that has been switched off — the card trigger lives there. If PitStop is already running, look in the Dock: the window may simply be minimised. Open PitStop from the menu-bar icon brings it back.
I updated from GoodEye Shoot Ingest and the Dock icon does nothing
That tile still points at the old app, which the update removed. Drag it off the Dock and drag PitStop from Applications back on. Your settings, destination and camera memory carried across on first launch; re-tick Open Automatically in the menu bar once, and allow notifications again when asked — macOS keeps both per app name.
It says a shoot is already ingested but I want to copy it again
Tick the row — a “Copy these again” switch appears when there is nothing to do. It re-copies anything not physically in the folder.
Eject says something still has a file open
Usually a Lightroom import or a Finder window pointing at the card. Close those and eject again. The app translates the raw macOS error into which action to take.
A copy is running and I need to stop
Cancel, any time. Everything already copied is verified and kept; pressing Ingest again later picks up exactly where it stopped.